The information in this blog was provided to me by Janine Eves of the TSO. Big thanks to Janine :-)
Growth, proportion, structure, harmony and the concept of lifecycle are all encapsulated in the pictures, which feature X-rays of natural, growing organisms.
Growth, proportion, structure, harmony and the concept of lifecycle are all encapsulated in the pictures, which feature X-rays of natural, growing organisms.
The leaf used to illustrate Service Strategy is a highly structured piece of natural engineering that channels resources to help build the greater structure. Strategy is about structure, patterns, and positioning for performance. It is about channeling resources for the production of value, etc. The design of a leaf is based upon what is the best way for a plant to capture sunlight and water while protecting (risk management) its fruits and buds.
The nautilus shell that illustrates Service Design is one of the great marvels of nature, combining perfect form and function in a single harmonious design. Complexity expressed with simplicity.
The pea pods that illustrate Service Transition represent the service packages. Ensuring delivery while controlling risks and costs. The pod first incubates the peas, and then protect and control their release until they are ready for delivery.
The flower that illustrates Service Operation puts plants into business. They are delivery mechanisms and support functions. They’re the point of contact for customers. They set in motion the sequence of value-creation. Without flowers, “plant operations” cannot be sustained.
The starfish that illustrates Continual Service Improvement is very symbolic of how ITIL positions the value of learning and improvement systems and processes. It brings the five domains together.
So if you are discussing the ITIL phases with folks keep the principles described here in mind.
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